HelpWarranty Information

Warranty information on our products

XPEL ULTIMATE PLUS Series and STEALTH Film

Warranty Coverage

XPEL warrants XPEL ULTIMATE PLUS™ Series / STEALTH™ Paint Protection Film to be free of manufacturer defects for ten (10) years from the date of purchase. Covered defects include: yellowing, staining, cracking, blistering and delaminating.

Claims Process

To file a claim, first attempt to contact the Authorized XPEL Installer who performed the installation. In the event you are unable to contact the original Authorized XPEL Installer, for any reason, please contact XPEL. You must retain the warranty card, a copy of your original receipt identifying coverage areas and remit to XPEL as requested to process your claim. For valid claims, XPEL will have an Authorized XPEL Installer remove and reapply XPEL Protection Film to areas determined to be covered by the warranty including parts and labor.

Limitations

The warranty and remedies described above are the exclusive warranties available. Authorized XPEL Installers do not have authorization to modify or extend the warranty in any fashion. XPEL will be solely responsible for determining validity of all claims and reserves the right to deny claims that do not meet the criteria as described above. The replacement of the defective film, including parts and labor, is the exclusive remedy; liability does not extend to any other damages, incidental, consequential, or otherwise. Reimbursement for labor charges covered by this warranty will be made directly to the Authorized XPEL Installer and will be calculated by using the coverage allowance published by XPEL.

XPEL PRIME Automotive Window Film

Warranty Coverage

XPEL warrants XPEL PRIME™ Automotive Window Film to be free of manufacturer defects for the life of your vehicle. Covered defects include: discoloration, fading, bubbling, peeling, cracking, and delamination.

Claims Process

To file a claim, first attempt to contact the Authorized XPEL Installer who performed the installation. In the event you are unable to contact the original Authorized XPEL Installer, for any reason, contact XPEL. You must retain this warranty card, a copy of your original receipt identifying coverage areas and remit to XPEL as requested to process your claim. For valid claims, XPEL will have an Authorize XPEL Installer remove and reapply XPEL Automotive Window Film to areas determined to be covered by the warranty including materials and labor.

Limitations

The warranty and remedies described above are the exclusive warranties available. Authorized XPEL Installers do not have authorization to modify or extend the warranty in any fashion. XPEL will be solely responsible for determining validity of all claims and reserves the right to deny claims that do not meet the criteria as described above. The replacement of the defective film, including parts and labor, is the exclusive remedy; liability does not extend to any other damages, incidental, consequential, or otherwise. Reimbursement for labor charges covered by this warranty will be made directly to the Authorized XPEL Installer and will be calculated by using the coverage allowance published by XPEL.

XPEL Headlight Protection Film

Limited Warranty on XPEL Headlight Protection Products

What is Covered by This Limited Warranty?

We, XPEL, Inc., warrant to you, the original purchaser of any XPEL™ Headlight Protection Products that are installed on the factory installed lenses of your vehicle, that such products will be free from defects in materials and workmanship, including, for example, yellowing, cracking, or peeling. This limited warranty is only good for purchases made in the United States (excluding Puerto Rico and U.S. possessions and territories) or Canada.

What is Not Covered by This Limited Warranty?

This limited warranty does not cover problems with a warranted product caused by normal wear and tear. It also does not cover problems with a warranted product resulting from external causes such as accident, abuse, misuse, mishandling, collision, alteration, negligence, fire, theft, vandalism, riot, explosion, natural disaster, or other acts of God. Moreover, it does not cover any problems resulting from a usage of a warranted product that is not in accordance with product instructions or resulting from a failure to follow product instructions or a failure to perform preventative maintenance to or parts replacement for your vehicle as suggested by the manufacturer in its maintenance schedule. Finally, it does not cover warranted products for which we have not yet received full payment.

This limited warranty does not apply to the quality of the installation of a warranted product on your vehicle. It also does not apply to any problems with a warranted product caused by or relating to the actions or omissions of any contractor who performs work on your vehicle, including, for example, an installer of a warranted product. For example, this limited warranty would not cover problems with a warranted product resulting from such an installer’s installation methods. Contractors are neither our employees nor our agents and they do not have the authority to alter or extend this limited warranty.

This agreement is a product warranty and not insurance.

NO OTHER WARRANTY OF ANY KIND IS MADE UNLESS EXPRESSLY PROVIDED HEREIN. WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES IMPLIED BY, AND INCAPABLE OF EXCLUSION UNDER, APPLICABLE LAW. ANY SUCH IMPLIED WARRANTIES WHICH MAY BE REQUIRED BY LAW AND ARE NOT DISCLAIMED HEREBY ARE LIMITED, TO THE EXTENT PERMITTED BY LAW, TO THE APPLICABLE PERIOD OF THIS LIMITED WARRANTY OR THE SPECIFIED DURATION OF SUCH IMPLIED WARRANTIES UNDER APPLICABLE LAW, WHICHEVER IS SHORTER. WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

How Long Does This Limited Warranty Last?

This limited warranty is good for up to seven (7) years from your date of purchase. This limited warranty begins on the date of your proof of purchase, including, for example, your packing slip, invoice, or other receipt. The warranty period is not extended if we repair or replace a warranted product. We may change the availability of our limited warranties at our discretion, but any such changes will not be retroactive.

What Do I Do if I Need Warranty Service?

To initiate warranty service, please send (1) a copy of this limited warranty, (2) the defective product, (3) a copy of your proof of purchase for the defective product, and (4) a description of the product defect, to us at the following address:

XPEL, Inc.
Warranty Claims Department
618 W. Sunset Road
San Antonio, Texas 78216 U.S.A.
Contact XPEL

You must return the defective product to us in its original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment.

What Will You Do?

Upon our inspection of the defective product and our determination that your claim falls within the scope of this limited warranty, we will send you a replacement product free of charge (but not including any installation costs). We will make such determination and, if in the affirmative, send you a replacement product, within sixty (60) days following our date of receipt of the materials listed above.

If we are not able to replace your warranted product because it has been discontinued or is not available, we will either replace it with a comparable product or reimburse you for your purchase cost (as indicated on your proof of purchase), at our sole option.

We will pay to ship the replacement product to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.

If we determine that the problem is not covered under this limited warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.

Replacement products are covered for the remaining period of the limited warranty covering the warranted product that you bought. We own all warranted products returned to us that are exchanged for a replacement product.

May I Transfer This Limited Warranty?

You may not transfer this limited warranty. This warranty coverage terminates if you sell or otherwise transfer a warranted product to another party.

What Should I Do If I Have a Question, Complaint, or Dispute?

If you have a question regarding the terms of this limited warranty or a complaint regarding its application, please do not hesitate to contact us by mail or telephone per our contact information listed. In the event of a dispute concerning this limited warranty (including, for example, our determination of whether your product constitutes a defective product falling within the scope of this limited warranty), you may be entitled to certain rights and remedies under applicable federal and/or state law.

XPEL VISION Architectural Film

IMPORTANT: Read this entire Limited Warranty before purchasing or installing XPEL® brand commercial and residential window films. By installing or using XPEL, Inc. (“XPEL”) window films, you acknowledge that this Limited Warranty is part of the terms of sale.

Applying the wrong film to a specific type of window may cause seal failure or breakage. Be sure to test windows and refer to our FILM-TO-GLASS charts before ordering film. Warranty is only provided when the correct, approved film is installed.

CLEAR VIEW PLUS films (VLT 70, 55, 40) require edge sealing with XPEL Edge Protection Sealant or appropriate alternative (GE Multisil, SCS 5501, DOW Corning 995, DOW Corning 9-1374) or warranty will be void. Please refer to Installation Instructions on www.xpel.com/installation-instructions.

WARRANTY COVERAGE

XPEL warrants professionally sold and installed XPEL® brand commercial and residential window films (the “Products”) to be free from the following defects in materials and workmanship: peeling, bubbling, rippling, cracking, adhesive failure, delamination, and dementalization. XPEL does not warrant any conditions of, or damage to, the Products other than the conditions described in this Limited Warranty. Warranty time periods vary and are stated on the schedule on this Limited Warranty. PLEASE NOTE IMPORTANT EXCLUSIONS AND PRE-APPROVAL REQUIREMENTS SPECIFIED ON THE REVERSE SIDE OF THIS DOCUMENT.

GLASS BREAKAGE WARRANTY

Except with respect to the exclusion provided below, this Limited Warranty on the Products covers glass breakage due to thermal stress. XPEL reserves the right to have a local representative of its choice inspect the affected window(s) before approving any claim. Upon approval of a claim at XPEL’s sole discretion, XPEL will pay for glass unit replacement up to a maximum of $500 per window.

 

SEAL FAILURE ON DUAL-PANE UNITS

Except with respect to the exclusion provided below, this Limited Warranty extends to seal failure on dual pane units, if and only if the customer has and provides to XPEL a window manufacturer’s warranty against seal failure that has not expired. XPEL reserves the right to have a local representative of its choice inspect the affected window(s) before approving any claim. For approved claims, XPEL only warrants against seal failure for the remaining period of the window manufacturer’s warranty, or the time period noted on the reverse side, whichever is shorter. Upon approval of a claim at XPEL’s sole discretion, XPEL will pay for glass unit replacement up to a maximum of $500 per window.

 

EXCLUSIONS; XPEL’S OPTION TO REMOVE FILM

This Limited Warranty does not extend to damage caused by improper Product installation, improper Product application, improper Product care, cleaning or maintenance, abnormal conditions, abuse, misuse, normal wear and tear, accidents, intentional damage of any kind, improper or unauthorized repairs, or any other acts or defects not related solely to defects in materials or workmanship. Buildings with any prior history of seal failure or thermal glass breakage are not eligible for glass breakage or seal failure coverage. Further, in the event of multiple failures on one or more filmed windows, XPEL reserves the right to remove all XPEL window film and reimburse the customer only the amount of the original film installation.

 

GENERAL PROVISIONS

This Limited Warranty is offered only to the original purchaser at the time of Product installation. This Limited Warranty may not be transferred, sold or assigned. Rental units are considered commercial properties. This Limited Warranty terminates automatically upon any sale, conveyance or change in tenancy of any property. For valid warranty claims, XPEL will have an authorized XPEL installer of its choice remove and reapply the Product to

areas determined by XPEL in its sole discretion to be covered by this Limited Warranty, and XPEL will cover parts and labor. The replacement of the defective film, including parts and labor, is the exclusive remedy for all Product covered under this Limited Warranty. Payment for labor charges covered by this Limited Warranty will be made directly to the authorized XPEL installer and will be calculated by using the coverage allowance published by XPEL.

 

WARRANTY DISCLAIMER

There are no warranties which extend beyond the description on the face hereof, nor are there warranties of fitness for a particular purpose or merchantability applicable to the products. This manufacturer’s warranty does not cover custom products, improper or poor installation of the products which include but is not limited to, squeegeeing, trimming and measuring. In no event shall the manufacturer be liable or responsible for any loss or damage including, without limitation, direct, indirect or consequential damages, except as expressly set forth herein. This limited warranty is made in lieu of all warranties, expressed or implied, and is void if the product has been subject to abuse, improper installation and/or care. This warranty gives you specific legal rights and you may also have other rights which vary by state or province.

 

WARRANTY DISCLAIMER; APPLICATION OF LAW

THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF, NOR ARE THERE WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY APPLICABLE TO THE PRODUCTS. THIS LIMITED WARRANTY DOES NOT COVER CUSTOM PRODUCTS. THIS LIMITED WARRANTY ALSO DOES NOT COVER IMPROPER OR POOR INSTALLATION OF THE PRODUCTS, WHICH INCLUDES BUT IS NOT LIMITED TO SQUEEGEEING, TRIMMING AND MEASURING. TO THE FULLEST EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY DOES NOT EXTEND TO, AND IN NO EVENT SHALL XPEL OR ANY AUTHORIZED XPEL INSTALLER BE LIABLE FOR, ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL OR OTHER DAMAGE ARISING OUT OF THE INSTALLATION OR USE OF THE PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THE EXPRESS WARRANTIES AND REMEDIES DESCRIBED ABOVE ARE THE EXCLUSIVE WARRANTIES AND REMEDIES AVAILABLE AND ARE IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES, EXPRESS OR IMPLIED. XPEL HEREBY DISCLAIMS ALL OTHER EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL XPEL’S LIABILITY EXCEED THE PRICE PAID FOR THE PRODUCT. THIS PROVISION SETS AN UPPER LIMIT TO THE AMOUNT OF DAMAGES, IF ANY, THAT THE OWNER OF THE PRODUCT MAY RECOVER FOR ANY AND ALL CLAIMS AND CAUSES OF ACTION. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.

 

TO MAKE A WARRANTY CLAIM

This Limited Warranty is the Product owner’s sole and exclusive remedy. To file a warranty claim, you must first submit, within the Limited Warranty period, this warranty card and a copy of your original receipt for the Product identifying coverage areas, along with a detailed description of the purported defect to the authorized XPEL installer who performed the installation of the Product, or in the event you are unable to contact the original authorized XPEL installer, to XPEL at the address below. All warranty claims must include the claimant’s name, phone number, address and the installation address (if different). All warranty claims must be approved by XPEL, and XPEL has the sole authority and discretion to determine the validity of all claims. XPEL reserves the right to deny claims that do not meet the criteria or are otherwise excluded as described above. For more information

on this Limited Warranty, call the toll-free telephone number listed below.

 

XPEL, Inc.

618 W. Sunset Road

San Antonio, Texas 78216

(800) 447-9928

support@xpel.com

 

DISPUTE RESOLUTION

By installing or using the Product, you agree to use, and shall use, only the dispute resolution procedure provided herein to assert any and all claims, causes of action or demands arising from or related to the Product or this Limited Warranty. First, within the Limited Warranty period, you shall notify XPEL, in writing, of the specific act and/or omission that forms the basis of your claim related to the Product and/or your contention that XPEL has not performed its obligations under this Limited Warranty. XPEL shall have no less than thirty (30) days after receipt of your written notification to review your contention, during which time you are prohibited from taking any further legal action. You must use this procedure as a condition precedent to pursue any other legal action or remedy. The written notice required under this informal dispute resolution process must be made to:

 

XPEL, Inc.

618 W. Sunset Road

San Antonio, Texas 78216

 

Second, if your claim or contention is not resolved within thirty (30) days after XPEL’s receipt of your written notification above, any and all claims, causes of action or demands arising from or related to the Product or this Limited Warranty will be subject to mandatory, good-faith mediation to take place in San Antonio, Texas, United States of America at a mutually agreeable time, or at such other location to which XPEL, in its sole discretion, agrees in writing. Such mediation must be held within sixty (60) days after the date that you notify XPEL, in writing, of the specific act and/or omission that forms the basis of your claim related to the Product and/or your contention that XPEL has not performed its obligations under this Limited Warranty. Your good faith participation in such mediation is a condition precedent to the initiation or filing of any arbitration or legal proceeding against XPEL. Third, if such mediation is unsuccessful, any and all claims, causes of action or demands arising from or related to the Product or this Limited Warranty will be subject to binding arbitration administered by JAMS. By installing or using the Product, you agree that the exclusive and mandatory venue and location for any arbitration arising from or related to the Product or this Limited Warranty shall be in San Antonio, Texas, United States of America, unless XPEL agrees in writing, at its sole discretion, to conduct such arbitration in another venue or location. You may file suit against XPEL in a court of competent jurisdiction only to enforce an award rendered, if any, in an arbitration conducted pursuant to this Limited Warranty. With the sole exception of your right to enforce an arbitration award as provided herein, by installing or using the Product, you agree to: (1) waive any and all right to assert or maintain litigation against XPEL in any court, tribunal or any foreign or international forum, and (2) waive any and all right to a trial by jury.

 

SERIES FILM COMMERCIAL RESIDENTIAL GLASS BREAKAGE SEAL FAILURE**

 

SERIES

FILM

COMMERCIAL

RESIDENTIAL

GLASS BREAKAGE

SEAL FAILURE

SOLAR SERIES

Clear View Plus, Clear View, Daylight, Crystal Clear, Evening View, One Way, Bronze, Silver

10 Years

Lifetime

5 Years

3 Years

SAFETY & SECURITY

4 Mil Clear, 7 Mil Clear, 8 Mil Clear, 12 Mil Clear, 15 Mil Clear

10 Years

Lifetime

5 Years

3 Years

SOLAR SAFETY

8 Mil Silver, 8 Mil Neutral

10 Years

Lifetime

5 Years

3 Years

EXTERIOR

Silver 20

3 Years

3 Years

None

None

DESIGN SERIES

White Frost

5 Years

3 Years

2 Years

None

DESIGN SERIES

Black Out

5 Years

5 Years

None

None

 

SPECIAL RESTRICTIONS ON GLASS BREAKAGE AND SEAL FAILURE WARRANTY

Many applications of XPEL films are automatically covered for glass breakage in accordance with the above schedule. However, certain darker films and certain types of glass do not qualify for coverage unless written approval has been obtained in advance of installation from XPEL. Certain film and glass combinations require pre-approval, or are excluded, as set forth below:

 

 

FILM TYPE

CLEAR DUAL-PANE

SINGLE PANE TINTED

VISION One-Way**

Approved

Pre-approval Required

VISION Evening View

Approved

Approved

VISION Silver **

Approved

Pre-approval Required

VISION Daylight

Approved

Approved

VISION Security 8 Mil Neutral 35**

Approved

Pre-approval Required

VISION Security 8 Mil Neutral 45**

Approved

Approved

VISION Bronze 20*

Approved

Approved

VISION Bronze 35*

Approved

Approved

 

 

 

*VISION Bronze 20 needs to be confirmed prior to installation on any dual-pane glass larger than 30 square feet.

 

**Use caution and get prior approval on any tinted single pane glass, the darkness of the tint will greatly affect the absorption which may cause glass breakage. Refer to the film to glass chart for approval

 

Please refer to the film to glass chart for details on various window types. All dual-pane tinted, or Low-E products need to carefully follow the film to glass approval chart.

 

NOTE: IF GLASS IS REPLACED BY THE CUSTOMER PRIOR TO MAKING A WARRANTY CLAIM FOR GLASS BREAKAGE OR SEAL FAILURE, THIS LIMITED WARRANTY IS VOIDED, UNLESS A DANGEROUS SITUATION EXISTS WHICH REQUIRES IMMEDIATE REPLACEMENT, IN WHICH CASE, THE CUSTOMER MUST TAKE A PHOTOGRAPH(S) THAT CLEARLY DEPICTS THE GLASS BREAKAGE OR SEAL FAILURE PRIOR TO REPLACING THE WINDOW. THE CUSTOMER MUST SUBMIT INFORMATION EVIDENCING THE DANGEROUS SITUATION AND THE REQUIRED PHOTOGRAPH(S) WITH ANY WARRANTY CLAIM.

 

XPEL’S PRE-APPROVAL REQUIRED:

  • Windows which are not vertical (angled glass)
  • Skylights
  • Reflective glass
  • Automotive film on flat glass
  • Window with damaged frame
  • Architecturally-odd shaped windows
  • Glass thicker than 1/4” (6 millimeters)
  • Any job over 2,500 square feet (232.3 square meters)
  • Laminated glass in single-pane or double-pane window
  • Buildings with previous glass breakage or seal failure history
  • Double-pane windows over 40 square feet (3.7 square meters)
  • Windows where the glazing compound or sealant has hardened
  • Single-pane windows larger than 100 square feet (9.3 square meters)
  • Architectural shading from exterior overhangs, extensions, columns, etc.
  • Rigid window framing systems - for example, concrete

 

PROHIBITED USE – NO FILM INSTALLATOIN IN THESE INSTANCES:

  • Wired, textured or patterned glass
  • Pane of glass with partial film application
  • Exterior applications of films designed for interior use only
  • Glass that is visibly chipped, cracked or otherwise damaged
  • Triple-pane glass or double-pane glass with suspended films
  • Application of two or more films to the same piece of glass
  • Windows with pre-existing seal failure

 

 

XPEL RX Protection Film

Warranty Coverages

MEDICAL AND COMMERCIAL

XPEL RX Protection Film is warrantied to be free of manufacture defects for two (2) years from the date of purchase. Covered defects include: yellowing, cracking and delaminating. This warranty does not extend coverage to damage caused by normal wear and tear, accidents or intentional damage of any kind.

PERSONAL OR NON-COMMERCIAL

XPEL RX Protection Film is warrantied to be free of manufacture defects for five (5) years from the date of purchase. Covered defects include: yellowing, cracking and delaminating. This warranty does not extend coverage to damage caused by normal wear and tear, accidents or intentional damage of any kind.

CLAIMS PROCESS

To file a claim, contact the Authorized XPEL Installer who performed the installation. In the event you are unable to contact the original Authorized XPEL Installer, for any reason, please contact XPEL at (800) 447-9928 or support@xpel.com. You must retain this warranty card, a copy of your original receipt identifying coverage areas and remit to XPEL as requested to process your claim. For valid claims, XPEL will have an Authorized XPEL Installer remove and reapply XPEL Protection Film to areas determined to be covered by the warranty including parts and labor.

LIMITATIONS

The warranty and remedies described above are the exclusive warranties available. Authorized XPEL Installers do not have authorization to modify or extend the warranty in any fashion. XPEL will be solely responsible for determining the validity of all claims and reserves the right to deny claims that do not meet the criteria as described above. The replacement of the defective film, including parts and labor, is the exclusive remedy; liability does not extend to any other damages, incidental, consequential or otherwise. Reimbursement for labor charges covered by this warranty will be made directly to the Authorized XPEL Installer and will be calculated by using the coverage allowance published by XPEL.

XPEL LUX PLUS, LUX-M, PROTEX, ZEUS, MPD & ASP

Warranty Coverage

XPEL warrants LUX PLUS, LUX-M, ZEUS, MPD, and ASP Paint Protection Film to be free of manufacturer defects for ten (10) years from the date of purchase. Covered defects include: yellowing, staining, cracking, blistering and delaminating.

Claims Process

To file a claim, please contact the Exclusive Distributor, ET, in China.

PROTEX FILM Warranty Limitations

XPEL warrants PROTEX Paint Protection Film to be free of manufacturer defects for ten (10) years from the date of purchase. Covered defects include: staining, cracking, blistering and delaminating.

XPEL FUSION PLUS Ceramic Coating

Warranty Coverage

XPEL warrants professionally sold and installed XPEL FUSION PLUS Ceramic Coating (the “Products”) by an XPEL certified installer to protect your vehicle’s paint finish against: oxidation, loss of gloss, UV damage, Bug impacts, color fading, acid rain and paint chalking. XPEL does not warrant any conditions of, or damage to, the Products other than the conditions described in this Limited Warranty.

Warranty Coverage Cont.

Warranty time periods are four (4) years and are dependent on registration upon installation. Failure to register warranty within 30 days of application, will result in the warranty being terminated.

EXCLUSIONS

  • If the operator has deemed to have been negligent or failed to maintain the painted surface in the correct manner
  • Damage to the coated surface due to improper wash techniques, automatic car washes or incorrect wash tools that may cause abrasion or damaged by third parties not authorized by XPEL
  • Swirl marks, scratches, scuffs, scrapes, chips to the painted surface
  • Water spots – water spots are caused by mineral deposits, which if left to dry on the paint and/or ceramic coating may leave a stain, water spots are not covered.
  • Damaged caused by collision, accidental damage, vandalism, fire, hail, flood, stones, collision, surface rust, rail dust, physical damage, paint overspray, or vehicle manufacturer’ defects, which may be covered under manufactures protection plan
  • Areas that have not be re-coated after a paint or body repair
  • Loss of time or use of vehicle while it is inspected and/or treated

General Provisions

This Limited Warranty is offered only to the original purchaser at the time of Product installation. This Limited Warranty may not be transferred, sold or assigned. This Limited Warranty terminates automatically upon any sale, trade or exchange of vehicle. For valid warranty claims, XPEL will have an authorized XPEL installer of its choice remove and reapply the Product to areas determined by XPEL in its sole discretion to be covered by this Limited Warranty, and XPEL will cover parts. The replacement of the defective coating is the exclusive remedy for all Product covered under this Limited Warranty.

ANNUAL INSPECTIONS

Annual inspections must be carried out by an XPEL Certified Installer, within 30 days before or after the installation date of the application or last service date. Failure to complete the inspection, within the required time will void the warranty. Any fee’s or charges by the XPEL Certified Installer will be charged to the owner in order to do the annual inspection – includes but not limited to – exterior wash, decontamination, and inspection. Please keep proof of all inspections, as they must be provided if/when you have a warranty related issue.

LIMIT OF LIABILITY (CLAIMS)

Damage that may be covered under this Limited Warranty must be notated to XPEL within 30 days, failure to do so, will result in the warranty being terminated. 1. XPEL will have an authorized XPEL installer of its choice remove and reapply the “Product” to areas determined by XPEL in its sole discretion to be covered by this Limited Warranty. OR 2. XPEL will pay the owner of the vehicle a maximum amount of $1,000 or the cost of coating application (whichever is less) in full and final settlement of the customers claim under warranty. These are the exclusive remedies for all “Product” covered under this Limited Warranty.

WARRANTY DISCLAIMER

There are no warranties which extend beyond the description on the face hereof, nor are there warranties of fitness for a particular purpose or merchantability applicable to the products. This manufacturer’s warranty does not cover custom products, improper or poor installation of the products which include but is not limited to, application, curing, preparation and detailing. In no event shall the manufacturer be liable or responsible for any loss or damage including, without limitation, direct, indirect or consequential damages, except as expressly set forth herein. This limited warranty is made in lieu of all warranties, expressed or implied, and is void if the product has been subject to abuse, improper installation and/or care. This warranty gives you specific legal rights and you may also have other rights which vary by state or province.

WHAT DO I DO IF I NEED TO MAKE A WARRANTY CLAIM?

This Limited Warranty is the Product owner’s sole and exclusive remedy. To file a warranty claim, you must first submit, within the Limited Warranty period, this warranty card and a copy of your original receipt for the Product identifying coverage areas, along with a detailed description of the purported defect to the authorized XPEL installer who performed the installation of the Product, or in the event you are unable to contact the original authorized XPEL installer, to XPEL at the address below. All warranty claims must include the claimant’s name, phone number, address and the installation address (if different). All warranty claims must be approved by XPEL, and XPEL has the sole authority and discretion to determine the validity of all claims. XPEL reserves the right to deny claims that do not meet the criteria or are otherwise excluded as described above. For more information on this Limited Warranty, call the toll-free telephone number listed below,

XPEL, Inc.
Warranty Claims Department
618 W. Sunset Road
San Antonio, Texas 78216 U.S.A.
Contact XPEL