Customer Service Representative – San Antonio, TX

Job Title:               Customer Service Representative - San Antonio, TX SUMMARY: Since 1997 XPEL has been an unparalleled innovative force and world leader in the paint protection film industry.  XPEL is seeking an experienced Customer Service Representative in San Antonio, TX to work on a variety of positions that may be assigned simultaneously or separately on an as-needed basis. We offer a casual but fast-paced environment, competitive benefits, including 401(k) contributions, company-paid short and long-term disability and a competitive medical package.  The position will be based in our San Antonio, Texas office (remote candidates will not be considered). The right candidate will be passionate about customer satisfaction, looking to join a fast-paced growing team, and have a passion for the automotive industry. Inbound Telephone Support Answer inbound calls to the Company’s support telephone numbers and take appropriate action based on the type of call, including: Answering basic questions about the company’s operation, product, services Entering, changing or checking on the status of orders using NetSuite ERP software Tracking and escalating support calls to the appropriate department or personnel based on the subject area, including not limited to: design department questions, technical support questions, accounting questions, product questions, etc. Researching customer account issues, including accepting payments and sending statements or resolving questions about accounts Screening and forwarding phone calls to XPEL employees All inbound calls will be logged into NetSuite using the then-current procedure CSR is required to maintain a logging ratio of at least 85% of all calls logged during or immediately following completion of the call Notes should include sufficient detail about the call to be useful in the future Technical Support Answering calls from customers and internal employees about the Company’ Design Access Program Software, including: Assisting with setting up, activating, deactivating and managing of customer accounts Assisting with the installation, operation, and troubleshooting of cutting plotters Supporting customers with basic questions about commonly-used functions of the DAP software Resolving technical problems with the DAP software and escalating problems for further level of assistance Support customers with the use of XPEL’s website and on-line ordering tools Participating in an on-call after-hours support rotation Order Management Monitor e-mail inboxes and other locations for inbound orders that need to be entered into NetSuite; Monitor the Company Support Queue, answering or forwarding cases to the appropriate party based on current procedure Finalize and process order fulfillments for XPEL’s various locations and third-party fulfillment locations Outbound Support Using lists, criteria or scripts provided, make outbound calls to designated Customers or prospects for various purposes, including: Soliciting feedback from customers about the Company’s service, products or performance Informing customers about Company products, offerings Pro-actively calling customers in response to automated alerts about order delays or other problems 100% of outbound calls must be logged into NetSuite ERP as requested Please send all inquiries to [email protected]

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Administrative Assistant – Houston

Job Title: Administrative Assistant Location: Houston, Texas Department: Installation Reports to: General Manager - Houston About XPEL XPEL Technologies Corporation (TSXV: DAP.U), a leader in the automotive protection film industry is seeking an Installation Assistant. Major Job Responsibilities: • HS Diploma/GED o Associate Degree preferred • Two years of related experience • Expert user of Microsoft Word, PowerPoint, Excel, Outlook • Excellent customer service skills • Strong computer and typing skills -prefer 65wpm or higher • Strong written and communication skills • Attention to detail required • Ability to multi-task and prioritize • Experienced user of general office equipment Qualifications: • HS Diploma/GED • Must have a reliable mode of transportation and the ability to be on time • Must pass a pre-employment drug screening test and a background check • Must be able to lift up to 45lbs • Must work well with others and have good team building skills • Must be able to learn quickly and adapt to a quick paced environment Salary Information • Base pay is $10-$12/hour based on experience. Please send all inquiries to [email protected]

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Installation Assistant – Houston

Job Title: Installation Assistant Location: Houston, Texas Department: Installation Reports to: General Manager - Houston About XPEL XPEL Technologies Corporation (TSXV: DAP.U), a leader in the automotive protection film industry is seeking an Installation Assistant. Major Job Responsibilities: • Prepare orders • Stock shelves with various six boxes of film • Transport vehicles to and from the dealership • Keep the shop picked up, organized and clean • Help prepare parts for application • Clean/wipe down vehicles to prepare them for application and delivery • Assist the team with day to day tasks • Assist with monthly inventory • Keep towels laundered • Cut kits • Perform final inspections and bubble checks on outgoing vehicles • Porter clients as needed • Other duties as assigned Qualifications: • HS Diploma/GED • Must have a reliable mode of transportation and the ability to be on time • Must pass a pre-employment drug screening test and a background check • Must be able to lift up to 45lbs • Must work well with others and have good team building skills • Must be able to learn quickly and adapt to a quick paced environment Salary Information • Base pay is based on experience. • Opportunity for advancement over time   Please send all inquiries to [email protected]

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Shop Steward / Administrative Assistant – Boise, ID

Job Title: Shop Steward / Administrative Assistant Location: Boise, ID Reports to: General Manager - Boise About XPEL XPEL Technologies Corporation (TSXV: DAP.U), a leader in the automotive protection film industry is seeking an Administrative Assistant. Major Job Responsibilities: Answer and handle inbound phone calls, including sales calls. Field client questions Monitor and return voice messages. Explain products and make recommendations to walk-in clients. Receive incoming scheduled vehicles and verify coverages and contact information. Help clean vehicles in preparation for installation, including taking vehicles to an offsite carwash as necessary. Schedule all appointments. Track daily work in the shop and notify clients when their vehicle is ready. Bill for all completed work. Receive and inventory film. Take monthly inventory. Process internal transfer orders. Order supplies online. Purchase supplies off-site Help with vehicle pickup and delivery Make daily appointment reminder calls. Keep towels laundered. Keep the showroom install bay picked up and swept. Assist with general daily/weekly/monthly cleaning items such as mopping floors and cleaning restrooms. Cut kits. Perform final inspections and bubble checks on outgoing vehicles. Porter clients as needed Research issues/items as needed Maintain and submit monthly expense report Fulfill film orders Qualifications: HS Diploma/GED Associate Degree preferred Two years of related experience Expert user of Microsoft Word, PowerPoint, Excel, Outlook Excellent customer service skills Strong computer and typing skills -prefer 65wpm or higher Strong written and communication skills Attention to detail required Ability to multi-task and prioritize Experienced user of general office equipment Salary Information Base pay is based on experience Please send all inquiries to [email protected]

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XPEL Tint Install Apprentice – San Antonio, Texas

Job Title: Installation Apprentice Location: San Antonio, Texas Department: Installation Reports to: General Manager - San Antonio About XPEL Since 1997 XPEL has been an unparalleled innovative force and world leader in the paint protection film industry.  XPEL is seeking a proactive Install Helper / Apprentice in San Antonio, TX. The right candidate will be passionate about customer satisfaction and looking to join a fast-paced growing team. The qualified person must be a team player who is interested in a change of pace, a dependable job, and future advancement opportunities. As an Install Helper / Apprentice, this candidate would be responsible for the continued growth, quality, customer service and prep work for our Automotive Protective Films at the XPEL Corporate store in San Antonio, TX. Possess a good work ethic and be able to function effectively in a team environment. Standard hours are M-F 8:30 am – 5:30 pm; may require additional hours periodically. Major Job Responsibilities: Install Window Tint on and off-site (3-4 years’ experience preferred) Clean and prep vehicles in advance of PRIME Window Film Installation Transport vehicles to and from XPEL facilities and other third-party locations Maintain a regular and reliable level of attendance and punctuality Perform miscellaneous job-related duties as assigned Qualifications: Education - High School Diploma or GED Requirements - Must have a current and valid driver’s license with a clean driving record. Ability to comfortably and safely drive high-end vehicles Knowledge/Skills/Abilities - Must have excellent eye-hand coordination and dexterity Must listen and follow instructions well Must possess a keen attention to detail Must be able to work well in a fast-paced environment Previous experience in paint protection film or vinyl graphics a plus, but not required. Make appropriate judgments, keeping customer service, safety and time sensitivity a priority Courteous attitude towards customers and fellow employees in a multi-cultural environment Maintain a professional appearance Working Conditions / Equipment Used: Work environment involves moderate exposure to hazards or physical risks, which requires following basic safety requirements, including road rules and facility regulations Moderate physical activity which requires handling of objects up to 20 pounds with long periods of standing and walking Salary Information Base pay is based on experience Please send all inquiries to [email protected]

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XPEL Tint Install Apprentice – Dallas, Texas

    Job Title: Installation Apprentice Location: Dallas, Texas Department: Installation Reports to: General Manager - Dallas About XPEL Since 1997 XPEL Protective Films has been an unparalleled innovative force and world leader in the paint protection film industry.  XPEL is seeking a proactive Install Helper / Apprentice in Dallas, TX. The right candidate will be passionate about customer satisfaction and looking to join a fast-paced growing team. The qualified person must be a team player who is interested in a change of pace, a dependable job, and future advancement opportunities. As an Install Helper / Apprentice, this candidate would be responsible for the continued growth, quality, customer service and prep work for our Automotive Protective Films at the XPEL Corporate store in Dallas, TX. Possess a good work ethic and be able to function effectively in a team environment. Standard hours are M-F 8:30am – 5:30pm; may require additional hours periodically. Major Job Responsibilities: Install Window Tint on and off-site (3-4 years’ experience preferred) Clean and prep vehicles in advance of PRIME Window Film Installation Transport vehicles to and from XPEL facilities and other third-party locations Maintain a regular and reliable level of attendance and punctuality Perform miscellaneous job-related duties as assigned Qualifications: Education - High School Diploma or GED Requirements - Must have a current and valid driver’s license with a clean driving record. Ability to comfortably and safely drive high-end vehicles Knowledge/Skills/Abilities - Must have excellent eye-hand coordination and dexterity Must listen and follow instructions well Must possess a keen attention to detail Must be able to work well in a fast-paced environment Previous experience in paint protection film or vinyl graphics a plus, but not required. Make appropriate judgments, keeping customer service, safety and time sensitivity a priority Courteous attitude towards customers and fellow employees in a multi-cultural environment Maintain a professional appearance Working Conditions / Equipment Used: Work environment involves moderate exposure to hazards or physical risks, which requires following basic safety requirements, including road rules and facility regulations Moderate physical activity which requires handling of objects up to 20 pounds with long periods of standing and walking Salary Information Base pay is based on experience Please send all inquiries to [email protected]

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XPEL Tint Install Apprentice – Houston, Texas

  Job Title: Installation Apprentice Location: Houston, Texas Department: Installation Reports to: General Manager - Houston About XPEL Since 1997 XPEL Protective Films has been an unparalleled innovative force and world leader in the paint protection film industry.  XPEL is seeking a proactive Install Helper / Apprentice in Houston, TX. The right candidate will be passionate about customer satisfaction and looking to join a fast-paced growing team. The qualified person must be a team player who is interested in a change of pace, a dependable job, and future advancement opportunities. As an Install Helper / Apprentice, this candidate would be responsible for the continued growth, quality, customer service and prep work for our Automotive Protective Films at the XPEL Corporate store in Houston, TX. Possess a good work ethic and be able to function effectively in a team environment. Standard hours are M-F 8:30am – 5:30pm; may require additional hours periodically. Major Job Responsibilities: Install Window Tint on and off-site (3-4 years’ experience preferred) Clean and prep vehicles in advance of PRIME Window Film Installation Transport vehicles to and from XPEL facilities and other third-party locations Maintain a regular and reliable level of attendance and punctuality Perform miscellaneous job-related duties as assigned Qualifications: Education - High School Diploma or GED Requirements - Must have a current and valid driver’s license with a clean driving record. Ability to comfortably and safely drive high-end vehicles Knowledge/Skills/Abilities - Must have excellent eye-hand coordination and dexterity Must listen and follow instructions well Must possess a keen attention to detail Must be able to work well in a fast-paced environment Previous experience in paint protection film or vinyl graphics a plus, but not required. Make appropriate judgments, keeping customer service, safety and time sensitivity a priority Courteous attitude towards customers and fellow employees in a multi-cultural environment Maintain a professional appearance Working Conditions / Equipment Used: Work environment involves moderate exposure to hazards or physical risks, which requires following basic safety requirements, including road rules and facility regulations Moderate physical activity which requires handling of objects up to 20 pounds with long periods of standing and walking Salary Information Base pay is based on experience Please send all inquiries to [email protected]

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XPEL Tint Installer – Houston, Texas

  Job Title: Automotive Tint Installer Location: Houston, Texas Department: Installation Reports to: General Manager - Houston About XPEL Since 1997 XPEL has been an unparalleled innovative force and world leader in the paint protection film industry.  XPEL is seeking an experienced Window Tinter / Automotive Film Installer in Houston, TX. The right candidate will be passionate about customer satisfaction and looking to join a fast-paced growing Team. The experienced window film installer must be a team player who is interested in a change of pace, a dependable job, and future advancement opportunities. As a Window Film Installer; this candidate would be responsible for the continued growth, quality, customer service and installation of our PRIME Automotive Window Film line at the XPEL Corporate store in Houston, TX. Possess a good work ethic and be able to function effectively in a team environment. Standard hours are M-F 8:30 am – 5:30 pm; may require additional hours periodically. Major Job Responsibilities: Clean and prep vehicles in advance of PRIME Window Film Installation Transport vehicles to and from XPEL facilities and other third-party locations Maintain a regular and reliable level of attendance and punctuality Perform miscellaneous job-related duties as assigned Qualifications: Education - High School Diploma or GED Requirements - At least 2 years' experience in automotive window tint installation Must have a current and valid driver’s license with a clean driving record. Ability to comfortably and safely drive high-end vehicles Knowledge/Skills/Abilities - Must have excellent eye-hand coordination and dexterity Must listen and follow instructions well Must possess a keen attention to detail Must be able to work well in a fast-paced environment Previous experience in paint protection film or vinyl graphics a plus, but not required. Make appropriate judgments, keeping customer service, safety and time sensitivity a priority Courteous attitude towards customers and fellow employees in a multi-cultural environment Maintain a professional appearance Working Conditions / Equipment Used: Work environment involves moderate exposure to hazards or physical risks, which requires following basic safety requirements, including road rules and facility regulations Moderate physical activity which requires handling of objects up to 20 pounds with long periods of standing and walking Salary Information Base pay is based on experience Please send all inquiries to [email protected]

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XPEL Tint Installer – Dallas, Texas

  Job Title: Automotive Tint Installer Location: Dallas, Texas Department: Installation Reports to: General Manager - Dallas About XPEL Since 1997 XPEL has been an unparalleled innovative force and world leader in the paint protection film industry.  XPEL is seeking an experienced Window Tinter / Automotive Film Installer in Dallas, TX. The right candidate will be passionate about customer satisfaction and looking to join a fast-paced growing Team. The experienced window film installer must be a team player who is interested in a change of pace, a dependable job, and future advancement opportunities. As a Window Film Installer; this candidate would be responsible for the continued growth, quality, customer service and installation of our PRIME Automotive Window Film line at the XPEL Corporate store in Dallas, TX. Possess a good work ethic and be able to function effectively in a team environment. Standard hours are M-F 8:30 am – 5:30 pm; may require additional hours periodically. Major Job Responsibilities: Install Window Tint on and off-site (3-4 years’ experience preferred) Clean and prep vehicles in advance of PRIME Window Film Installation Transport vehicles to and from XPEL facilities and other third-party locations Maintain a regular and reliable level of attendance and punctuality Perform miscellaneous job-related duties as assigned Qualifications: Education - High School Diploma or GED Requirements - At least 2 years' experience in automotive window tint installation Must have a current and valid driver’s license with a clean driving record. Ability to comfortably and safely drive high-end vehicles Knowledge/Skills/Abilities - Must have excellent eye-hand coordination and dexterity Must listen and follow instructions well Must possess a keen attention to detail Must be able to work well in a fast-paced environment Previous experience in paint protection film or vinyl graphics a plus, but not required. Make appropriate judgments, keeping customer service, safety and time sensitivity a priority Courteous attitude towards customers and fellow employees in a multi-cultural environment Maintain a professional appearance Working Conditions / Equipment Used: Work environment involves moderate exposure to hazards or physical risks, which requires following basic safety requirements, including road rules and facility regulations Moderate physical activity which requires handling of objects up to 20 pounds with long periods of standing and walking Salary Information Base pay is based on experience Please send all inquiries to [email protected]

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XPEL Tint Installer – Austin, Texas

  Job Title: Automotive Tint Installer Location: Austin, Texas Department: Installation Reports to: General Manager - Austin About XPEL Since 1997 XPEL has been an unparalleled innovative force and world leader in the paint protection film industry.  XPEL is seeking an experienced Window Tinter / Automotive Film Installer in Austin, TX. The right candidate will be passionate about customer satisfaction and looking to join a fast-paced growing Team. The experienced window film installer must be a team player who is interested in a change of pace, a dependable job, and future advancement opportunities. As a Window Film Installer; this candidate would be responsible for the continued growth, quality, customer service and installation of our PRIME Automotive Window Film line at the XPEL Corporate store in Austin, TX. Possess a good work ethic and be able to function effectively in a team environment. Standard hours are M-F 8:30 am – 5:30 pm; may require additional hours periodically. Major Job Responsibilities: Install Window Tint on and off-site (3-4 years’ experience preferred) Clean and prep vehicles in advance of PRIME Window Film Installation Transport vehicles to and from XPEL facilities and other third-party locations Maintain a regular and reliable level of attendance and punctuality Perform miscellaneous job-related duties as assigned Qualifications: Education - High School Diploma or GED Requirements - At least 2 years' experience in automotive window tint installation Must have a current and valid driver’s license with a clean driving record. Ability to comfortably and safely drive high-end vehicles Knowledge/Skills/Abilities - Must have excellent eye-hand coordination and dexterity Must listen and follow instructions well Must possess a keen attention to detail Must be able to work well in a fast-paced environment Previous experience in paint protection film or vinyl graphics a plus, but not required. Make appropriate judgments, keeping customer service, safety and time sensitivity a priority Courteous attitude towards customers and fellow employees in a multi-cultural environment Maintain a professional appearance Working Conditions / Equipment Used: Work environment involves moderate exposure to hazards or physical risks, which requires following basic safety requirements, including road rules and facility regulations Moderate physical activity which requires handling of objects up to 20 pounds with long periods of standing and walking Salary Information Base pay is based on experience Please send all inquiries to [email protected]

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